Portola Valley Hardware at 112 Portola Road, Portola Valley, California.

I had a rather terrifying experience at Portola Valley Hardware just before Christmas. In the process of shopping for green metal fence posts to bring a small tree to upright a very heavy leaf blower with a massive chain slid/dropped off the shelf just above where I was looking at the posts. I put my hands in front of my chest/face area to protect against the impact of this massive equipment. I heard a popping sound in my left ribs and pain in my right wrist in that moment. The friend who was with me had to help me slide it back onto the shelf atop a heap of other things. Spent the next month recovering from this accident. Though I told the clerk about it at the time, delivered a letter to the owner and called the store and spoke to staff three times I have never received a word of apology or offer to pay for my chiropractic, deep tissue and acupuncture care. I am shocked by this level of carelessness and lack of responsibility.
When I told a manager at another local hardware store of my experience, he agreed that the owner or manager should have contacted me immediately and made every effort to rectify the situation. I now shop at that hardware store in Palo Alto and always receive excellent customer service there. The owner at Portola Valley Hardware could learn a lot from them !